Techsource Innovqations Pvt Ltd

Responsibilities: - • Manage inbound and outbound calls in a timely manner. • Follow communication “scripts” when handling. • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Meet personal/team qualitative and quantitative targets. Requirements: - • Strong phone and verbal communication skills along with active listening • Familiarity with CRM systems and practices • Customer focus and adaptability to different followups. • Ability to multi-task, set priorities and manage time effectively Interpersonal skills required: • Outspoken • Positive • Energetic