Axel

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment needs. Phone banking officer is responsible for resolving customer queries over the phone on a day -to-day basis providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement. Background: ICICI Bank Phone Banking offers a number of facilities, which enable the corporate customers to do several of their banking activities from the comfort of their premises.The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs. Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross – sell banking products to our existing customers over the phone. Roles & Responsibilities:  Handling and resolving customer complaints/ queries over phone  Providing customers with relevant product and service information  Cross selling various banking products to customers over phone Key skills:  Fluency in spoken English & Hindi language  Open to work in rotational shifts Job Types: Full-time, Fresher Salary: ₹15,000.00 - ₹25,000.00 per month Job Types: Full-time, Fresher Salary: ₹15,000.00 - ₹25,000.00 per month Job Types: Full-time, Fresher Salary: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) 6291599331 HR Ritu