Responsibilities: -
• Manage inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets.
Requirements: -
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different followups.
• Ability to multi-task, set priorities and manage time effectively
Interpersonal skills required:
• Outspoken
• Positive
• Energetic