Telecaller Executive

  • Cfibernet
  • pondicherry
  • May 06, 2021
Full time Telecommunications

Job Description

We are interested in hiring a dedicated and hardworking individual as a Telecaller

 

 As a Telecaller, You are responsible for solving questions in regard to the product or service provided by the company.

 

you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

 

As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.

 

Responsibilities:

 

Answering phones and explaining the product and services offered by the company.

 

Contacting existing customers as well as prospective customers using scripts.

 

Obtaining customer information and other relevant data.

 

Asking questions to the customer and understanding their specifications.

 

Making recordings of all the phone calls

 

Maintaining the database of the customers on a regular basis.

 

Suggesting solutions based on customer’s needs and requirements.