Web Hosting Engineer

Installation and Management WHMCS/cpanel/WHM

Domain, Hosting management- disk space, server usage management, Reseller/Shared Hosting Management

VPS and dedicated server

Linux

backups, configuration, renewals

BackUp

Cron Jobs

DNS

MySQL

Mail

firewall recommended for website security

Linux terminal commands, shell scripting,

Practical knowledge of whm / cPanel / Plesk / WHMCS is must

We are looking for expert's who can work and manage linux operating system. Have at least 2 year experience in web hosting customer support

Host4Geeks is looking for an experienced, driven and professional support engineer to provider Level I & Level II support to our customers.

This is a full-time on-site position (outsourcing agencies and remote staff not needed).

You will be responsible for replying to customer tickets and questions over the helpdesk, emails and at times phone and provide support to Host4Geeks’ product line up consisting of cPanel Hosting, Managed VPS, Dedicated Servers, Wordpress Hosting, and SSL Services.

Additional responsibilities will include monitoring, managing and automating our infrastructure along with system administration tasks.

Responsibilities and Duties

Essential Duties and Responsibilities

Configure and maintain a wide variety of Linux/Window systems

Troubleshooting IPv4/IPv6, DNS, FTP, NFS, HTTP, hardware, and connectivity issues

Communicate with vendors to design and troubleshoot systems handle escalations for the customer and internal issues and resolve them in a timely manner

Monitor hardware, applications, and network status and proactively resolve issues

Experience with Windows and Linux systems

Installing and troubleshooting operating systems through remote consoles (IPMI, IDRAC, KVM)

Qualifications and Skills

Must have experience working in the web hosting industry

In-depth experience with cPanel

Ability to troubleshoot website and email problems

Great communication skills

Driven to be the best and you have examples to prove it

Job Type: Full-time

Salary: ₹15,000.00 - ₹22,000.00 per month

Experience:

Web Hosting: 1 year (Required)

Work Remotely:

No

COVID-19 Precaution(s):

Remote interview process

Sanitising, disinfecting, or cleaning procedures in place

21 days ago

WEB HOSTING SALES CONSULTANTS

Server Wala Data Centers looking for individuals who can sell anything and to anyone. This position will involve phone, live chat and e-mail support for new and existing customers.

QUALIFICATIONS :

Any Bachelor s Degree.

6 months + experience in IT hosting (Cloud and Dedicated) sales

Solid technical marketing abilities

Passion for technology and high tech

Experience in a high volume sales environment, and within in a call center environment is a plus!

Excellent Customer Service skills.

JOB RESPONSIBILITIES :

Reaching or exceeding your sales goals.

Consistently increasing and expanding your knowledge of the industry and sales process.

Taking leads that come to you by phone, email, and/or live chat, often multiple contacts at the same time.

Primarily inbound contacts with follow ups from previous contacts.

Tracking all contacts with detailed information for future follow ups

Help new customers pick the plan that works best for their website.

Help upgrade existing customers to newer plans to fit their requirements.

Ability to handle multiple processes at one time.

Be able to work with others in a team environment.

Must have excellent written and spoken English, you will be on the phone as well as live chat with customers.

Must be able to multi-task

Must be able to work under stress and pressure.

Must be able to do math problems, such as adding, dividing and percentages to determine amounts owed.

SKILL REQUIREMENTS : * Extensive sales and billing knowledge.

Knowledge in the WHMCS Billing System is an added advantage

Job Types: Full-time, Contract

Salary: ₹150,000.00 - ₹250,000.00 per year

Experience:

total work: 1 year (Preferred)

Lead generation: 1 year (Preferred)

marketing: 1 year (Preferred)

Education:

Bachelor's (Preferred)

Language:

English (Preferred)

17 days ago