Relationship Excutive

The Relationship Executive is responsible for managing client relationships, understanding travel needs, and ensuring seamless service delivery. This role involves coordinating with internal teams, handling client queries, and promoting travel products and services to enhance customer loyalty and revenue.

Key Responsibilities

• Build and maintain long-term relationships with clients (individuals, corporates, or travel agents)
• Understand customer travel requirements and recommend suitable packages, destinations, and services
• Handle inquiries, bookings, cancellations, and modifications efficiently
• Coordinate with airlines, hotels, and vendors to ensure smooth travel arrangements
• Resolve customer complaints and provide prompt solutions
• Follow up with clients for feedback and repeat business
• Promote new travel packages, deals, and seasonal offers
• Maintain accurate client records and booking details
• Achieve sales targets and contribute to revenue growth

Required Skills & Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business, or related field
• Strong communication and interpersonal skills
• Customer-focused attitude with problem-solving ability
• Knowledge of travel destinations, visa processes, and booking systems
• Sales and negotiation skills
• Ability to work under pressure and handle multiple clients