Handle incoming customer calls and enquiries professionally.
Understand customer requirements and explain data recovery services clearly.
Follow up with customers regarding diagnosis, quotations, and case status.
Maintain accurate customer and case information in the CRM.
Coordinate with the technical team and provide timely updates to customers.
Prepare and share diagnosis reports and quotations.
Make regular follow-up calls and maintain proper records.
Conduct outbound calls to corporate clients and generate new leads.
Develop relationships with IT companies, computer shops, and potential referral partners.
Identify new business opportunities and support sales growth.
Negotiate professionally and convert qualified leads into customers.
Submit daily reports on leads, cases, follow-ups, income, and expenses.
Maintain professional communication with customers, colleagues, and business partners.
Maintain strict confidentiality of company and customer information.
Complete training and other responsibilities assigned by management
At LifeGuard Data Recovery, we specialize in fast, secure, and reliable data recovery across Dubai, Abu Dhabi, and the UAE. Our experts handle both physical and logical recovery for all storage devices hard drives, SSDs, flash drives, servers, NAS, and RAID systems.
With state-of-the-art cleanroom facilities, advanced tools, and years of experience, we ensure maximum recovery success while keeping your data safe and confidential.