sales executive cum receptionist

Handle incoming customer calls and enquiries professionally.
Understand customer requirements and explain data recovery services clearly.
Follow up with customers regarding diagnosis, quotations, and case status.
Maintain accurate customer and case information in the CRM.
Coordinate with the technical team and provide timely updates to customers.
Prepare and share diagnosis reports and quotations.
Make regular follow-up calls and maintain proper records.
Conduct outbound calls to corporate clients and generate new leads.
Develop relationships with IT companies, computer shops, and potential referral partners.
Identify new business opportunities and support sales growth.
Negotiate professionally and convert qualified leads into customers.
Submit daily reports on leads, cases, follow-ups, income, and expenses.
Maintain professional communication with customers, colleagues, and business partners.
Maintain strict confidentiality of company and customer information.
Complete training and other responsibilities assigned by management.