Customer service Executive

  • Tutorversal
  • Noida, Uttar Pradesh, India
  • Aug 29, 2016
Full time Customer Service

Job Description

  • The Customer Care Executive is required to directly interact with student clients communicating through both voice (Phone Calls) and non-voice support (Email, Live Chat on Website, Facebook Messages, Whatsapp chats). 
  • The process involves informing clients about the services offered, understanding their specific requirements, giving price quotes and booking the orders. 
  • The task also involves following up with the clients, answering their queries, convincing them about the best service quality offered and maintaining records of the orders booked.