Receive visitors and provide them with accurate information: Be aware of all marketing schemes and discounts for ensuring accurate OPD and diagnostic bills to patients
Schedule all doctor appointments and clinical procedures: as per guidelines and ensure that patients, doctors and technicians are kept informed about delays or cancellations
Complete all patient admissions efficiently: complete all formalities pertaining to patient registration and filling in of consent forms according to prescribed procedure and protocols.
Complete all patient discharge formalities: complete all formalities and documentation for discharging patients.
Maintain and share all patient records in accordance with defined guidelines on patient information
Log and close patient complaints: recieve and record all patient and visitor service complaints. Attend to them and re-direct them to the appropriate staff member or department that can help resolve their problem
Manage patient traffic and safety: be alert and attentive to visitor and patient traffic moving in and out of the facility, and escalate any threats or potential issues to concerned authorities.
Conduct all emergency and code related communication and follow procedures defined in code violation guidelines
Call centre responsibilities: attend to all calls with promptness and professional courtesy. Respond to telephone
Sep 19, 2021
Full time
Receive visitors and provide them with accurate information: Be aware of all marketing schemes and discounts for ensuring accurate OPD and diagnostic bills to patients
Schedule all doctor appointments and clinical procedures: as per guidelines and ensure that patients, doctors and technicians are kept informed about delays or cancellations
Complete all patient admissions efficiently: complete all formalities pertaining to patient registration and filling in of consent forms according to prescribed procedure and protocols.
Complete all patient discharge formalities: complete all formalities and documentation for discharging patients.
Maintain and share all patient records in accordance with defined guidelines on patient information
Log and close patient complaints: recieve and record all patient and visitor service complaints. Attend to them and re-direct them to the appropriate staff member or department that can help resolve their problem
Manage patient traffic and safety: be alert and attentive to visitor and patient traffic moving in and out of the facility, and escalate any threats or potential issues to concerned authorities.
Conduct all emergency and code related communication and follow procedures defined in code violation guidelines
Call centre responsibilities: attend to all calls with promptness and professional courtesy. Respond to telephone
Adken global private limited company
Delhi Gate, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi, India
We are hiring for CCE profile for our Premium Voice process, where your job will require interacting with customers over the Call.
Job Responsibilities:
1. Resolve customer complaints via Call.
2. Responding promptly to customer inquiries.
3. Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
Sep 19, 2021
Full time
We are hiring for CCE profile for our Premium Voice process, where your job will require interacting with customers over the Call.
Job Responsibilities:
1. Resolve customer complaints via Call.
2. Responding promptly to customer inquiries.
3. Making sure that customer's Issues are attended and all of their concerns are resolved immediately.
